Daily LEADERSHIP Tip / What The BEST Do
Visit us at the ConnectWise IT Nation this Wednesday-Friday. Email me if you want to take advantage of our show specials.
QUESTION: How do the BEST companies provide a GREAT Client experience more consistently than other organizations?
ANSWER:
- They hire great people. How?
- Define a strong company culture with accountability. How?
- A group of people within the company, if not everyone, defines their company culture cornerstones: mission (why they are in business), vision (where they are going as a team), and values (how they do business). And the most important cornerstone: Accountability to live them out. Is that all?
No, there is more. I can teach you, but not in a newsletter.
The key takeaway for you here is every GREAT company starts with hiring superstars. You cannot deliver a consistently "perfect" Client experience with mediocre and/or unengaged employees. John DiJulius said something similar in his newsletter last week, but I wanted to start you down the path as to HOW they do it.
Great people are the start. An accountability culture where employees motivate themselves is the goal. It takes some work, but anyone can do it..
IT IS MONDAY. How did you do on your 3Strands last week? Have you defined your NEXT BOLD MOVES (3Strands) for this week?
Let me know if you need help. Remember Jeff, our Certle product manager, and me will be at IT Nation if you want to meet. Stop by our booth or email me in advance to schedule time to talk.
Be a Systematic Leader - because inconsistency hurts.
