Day 130 | Apply Disney's Survey Results
I heard Lee Cockerell, former EVP of Operations for Disney World, speak last night at Bayside's THRIVE conference. A lot of what he said reinforces our LEADERSHIP Essentials and 3strands LEADERSHIP principles.
Here is something you can apply in your business to improve relationships with customers - it is the results of a Barna survey of Disney World customers that asked just one question: What are your expectations when you come to Disney?
The top answers:
- Make us feel special.
- Treat me as an individual.
- Show us respect - all of us.
- Have knowledgeable people working for you.
Simple, yet VERY POWERFUL. Why not apply these results in your business... and more? Please consider:
- How a simple survey like this can build stronger relationships with Clients, employees, and at home.
- Working with an outside firm or an intern to call all of your Clients, ask this question, and bring you their feedback.
- Consider taking one month on each expectation and piloting new ways to exceed that expectation.
Never, never give up.
It is Friday. ACCOUNTABILITY TIME!
- How are you doing on your 3strands this week?
- Is the work remaining to complete this week's 3strands scheduled in your calendar so you can work uninterrupted?
- Have you scheduled your Sanctuary time later today or over the weekend for personal accountability and focus?
Stay on track.
